Support Center
View our tutorial videos, support articles, and see answers to Frequently Asked Questions to make sure you’re getting what you need from your Hoop products.
Support Articles
Getting Started
Troubleshooting
Hoop Setup
MyHoopHome App
General
Does the Hoop support Bluetooth®?
What is the best place to position the Hoop Cam or Hoop Cam Plus?
What are some good safety guidelines to follow while using my Hoop?
What do I do if I forgot my password?
Does my Hoop Cam need to be plugged in to work? What if there’s a power outage?
How do I talk through my Hoop?
How do I enable or disable push notifications from the Hoop Home application on my Android™ or iOS device?
How do I create a profile from the Hoop Home app?
How to add Hoop Camera to "Alexa"?
How to use QR code with a cracked screen?
How to make sure your Hoop connects to a secure network?
"Cannot Find Specified Network Name"
Mode Functions
What is the best place to position the Hoop Cam or Hoop Cam Plus?
How do I listen through my Hoop? How do I mute it if I don’t want to listen anymore?
How do I remove a camera from my network?
How do I enable or disable push notifications from the Hoop Home application on my Android™ or iOS device?
How do I troubleshoot Wi-Fi® or other connectivity issues?
How do I troubleshoot a disconnected/offline Hoop Cam/Hoop Cam Plus?
How to add Hoop Camera to "Alexa"?
How to use QR code with a cracked screen?
"Cannot Find Specified Network Name"
Can not locate WiFi on app
What is the video quality output of the Hoop Cam/Hoop Cam Plus?
What is the best place to position the Hoop Cam or Hoop Cam Plus?
What are some good safety guidelines to follow while using my Hoop?
Can I secure my Hoop to any type of surface?
Does my Hoop Cam need to be plugged in to work? What if there’s a power outage?
How do I create a profile from the Hoop Home app?
How do I troubleshoot Wi-Fi® or other connectivity issues?
How do I troubleshoot a disconnected/offline Hoop Cam/Hoop Cam Plus?
How to add Hoop Camera to "Alexa"?
How to use QR code with a cracked screen?
"Cannot Find Specified Network Name"
Mode Functions
Can not locate WiFi on app
What do I do if I forgot my password?
I accidentally cleared my notifications. How can I find my camera’s event history?
Can I view the live feed from my Hoop even when I’m very far away (e.g., out of the country, on a cruise, etc.)?
Will my family’s information and other data be protected? Will you share it with anyone?
How do I listen through my Hoop? How do I mute it if I don’t want to listen anymore?
How do I talk through my Hoop?
How do I remove a camera from my network?
How do I enable or disable push notifications from the Hoop Home application on my Android™ or iOS device?
How do I create a profile from the Hoop Home app?
How do I troubleshoot Wi-Fi® or other connectivity issues?
How do I troubleshoot a disconnected/offline Hoop Cam/Hoop Cam Plus?
How to make sure your Hoop connects to a secure network?
Mode Functions
How do you clean the camera?
Will my family’s information and other data be protected? Will you share it with anyone?
Does my Hoop Cam need to be plugged in to work? What if there’s a power outage?
How to make sure your Hoop connects to a secure network?
Mode Functions
Support Guides
FAQ
What do I do if I forgot my password?
On the login page of the Hoop Home application on your smartphone, you will see a link that says “Forgot password?” Click on that link to reset your password. For any additional issues, or if you no longer have access to the email you used to sign up with Hoop, please contact our customer support team via email at [email protected] or by calling 1-833-248-HOOP.
I misplaced my original user manual; where can I find another one?
Is there a PC/browser-based Hoop Home application?
Not at the moment.
Do I have to purchase any special hardware to install my Hoop?
No, you don’t. All necessary hardware to install your Hoop is included in the box.
Does Hoop support Bluetooth®?
No, the Hoop does not support Bluetooth connections.
Is the Hoop FCC approved?
Yes, it is.
Do you need to have the Hoop app open to receive notifications?
No, you do not. As long as you have the push notifications enabled through the app and on your mobile device, the Hoop app will continue to run in the background, and you will receive relevant notifications as needed.
Can I add another Hoop in my home?
Yes, you absolutely can. In fact, you can add as many Hoops as you’d like within your home.
If I have multiple Hoops set up, how will I know which room I’m being notified about?
When you add each Hoop to your Hoop Home application, you’ll be able to give each one a unique name. When you receive a push notification, it will tell you which Hoop triggered it.
Can I try the subscription plan without committing to a purchase right away?
Absolutely. All subscription plans include a free trial.
What is the Hoop privacy policy?
The Hoop privacy policy can be viewed here: https://hoophome.com/privacy-policy/
What are the power requirements for my Hoop camera?
Hoop Cam Plus: 5V/2A
Hoop Cam: 5V/1A
If your power supply does not meet these requirements, unfortunately the Hoop camera will not work and will need to be positioned near a power supply that does.
What is the rated voltage/wattage/amperage of the Hoop camera?
Hoop Cam Plus: 5V/8W/2A
Hoop Cam: 5V/3W/1A
What are the network requirements for my Hoop camera?
In order for your Hoop camera to work, the minimum required speed of your internet connection is 3 Mbps up and down. If your internet is below 3 Mbps up/down, Hoop will not perform as intended.
What are the recommended operating temperatures for the Hoop camera?
The Hoop is rated for optimal performance between 32° F – 104° F (0° C – 40° C)
Can I connect to the Hoop via VPN?
Yes, you can.
Can multiple people view my Hoop camera’s live feed at the same time?
Yes, but, for the best performance and video quality, no more than two users should be viewing your Hoop’s live feed at any point in time.
Do I need a hub to use multiple Hoop cameras?
No, you do not need a physical hub device to connect all your cameras. The virtual hub connecting your multiple cameras is the Hoop Home app itself.
Can I record and store videos from my Hoop?
Yes, absolutely. The hoop includes cloud storage for between five and sixty days, depending on your subscription level, but you can also permanently save videos to a microSD™ card up to 256GB.
Contact
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