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Support Center

View our tutorial videos, support articles, and see answers to Frequently Asked Questions to make sure you’re getting what you need from your Hoop products.

Can not locate WiFi on app


1) Connect your cellphone to the network you will connect your Hoop device to

2) Open the “Hoop Home” app

3) Tap on the Hoop icon at the bottom of the screen. It’s on the right side of the icon with the 2 people

4) Tap the plus sign in the upper right corner

5) follow the prompts until you get to “Select device wifi”

6) the wifi name will automatically show upĀ  in a drop-down menu

7) select your Network

8) Enter your password

9) Tap next

10) Scan the QR code

11) Tap “I heard QR code scanned, please wait.”

12) Let the page load.

13) Name your camera

14) Do a firmware update if prompted

15) Enjoy your camera