Support Center

View our tutorial videos, support articles, and see answers to Frequently Asked Questions to make sure you’re getting what you need from your Hoop products.

“Cannot Find Specified Network Name”


  1. Unplug the camera from the power
  2. Wait 30 seconds
  3. Plugin camera to power
  4. Hold down the setup button
  5. Tap on the Hoop Icon
  6. Tap on the plus sign in the top right corner
  7. Select a camera
  8. Follow the prompts
  9. Select wifi device and input password
  10. tap next
  11. Scan the QR code
  12. Name your device
  13. Update if prompt shows up on the screen


Hoop Icon
Hoop Icon
 Plus sign to ad a new camera
“Plus sign” to add a new camera