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View our tutorial videos, support articles, and see answers to Frequently Asked Questions to make sure you’re getting what you need from your Hoop products.

How to make sure your Hoop connects to a secure network?

Right now you are probably experiencing an issue with your Hoop not being able to connect to the internet. We recommend to secure your network with a WPA or WPA2 connection to make your Hoop device functional. To do so please follow the directions below.

  1. Open a Web browser on your computer, and type your router’s IP address into the address bar. Most routers use “,” “” or “” as an IP address. Consult your router’s documentation if these IP addresses don’t work. When prompted, type your username and password to log in to your router’s configuration utility.
  2. Click the “Wi-Fi,” “Wireless,” “Wireless Settings,” “Wireless Setup” or similarly named option from the configuration utility’s initial menu. Your wireless security options will now be displayed onscreen.
  3. Select “WPA,” “WPA2” or “WPA + WPA2” in the “Security” or “Security Options” section of the page. Type a security key (also known as a “passphrase”) in the designated field, and click “Apply” or “Save” to enable WPA on your wireless router. Click the “Log Out” button to log out of the configuration utility.


If these directions do not work please scroll down to locate your service providers instruction guide

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