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Support Center

View our tutorial videos, support articles, and see answers to Frequently Asked Questions to make sure you’re getting what you need from your Hoop products.

What is the video quality output of the Hoop Cam/Hoop Cam Plus?


The Hoop Cam and Hoop Cam Plus video quality output ranges from SD (360p) to 1080p, depending on the strength of your internet connection both at home and on your mobile device.

If you are away from home with a poor connection, Hoop will automatically adjust the quality of the live view accordingly. If your home internet connection is weak, Hoop will also adjust the quality of the recordings it streams and saves.